Privacy Policy

Synquor (“Synquor,” “we,” “us,” or “our”) is a company based in London, United Kingdom, and respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit synquor.com or engage us for services. As a UK-based company, we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly, such as your name, email address, company, and project details when you submit a contact form, subscribe to our newsletter, or apply for a role.
• Information collected automatically, including IP address, browser type, device information, and pages visited, gathered through cookies and similar technologies.
• Information from engagements, including project scope, communications, and business data shared during the course of a client relationship, governed separately by the applicable service agreement.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested services
• Send newsletters and updates, which you may unsubscribe from at any time
• Improve our website, services, and internal operations
• Comply with legal obligations and enforce our agreements
• Evaluate job applications submitted through our careers page

3. How We Share Information

We do not sell your personal information. We may share information with service providers who support our operations (such as hosting, analytics, and email delivery vendors) under contractual confidentiality obligations, or when required by law, subpoena, or legal process.

4. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors interact with our content. You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect site functionality.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or a signed service agreement.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. UK residents have rights under the UK GDPR and can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. EU residents have equivalent rights under the EU GDPR; California residents have rights under the CCPA. To exercise these rights, contact us at privacy@synquor.com.

8. International Data Transfers

Synquor is headquartered in the United Kingdom, with a remote-first team operating across the US, Europe, and the Middle East. Where we transfer personal data outside the UK, we rely on appropriate safeguards recognized under UK data protection law, such as adequacy regulations or the UK International Data Transfer Agreement (IDTA), to ensure your data remains protected in accordance with this policy.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. We encourage you to review this page periodically.

11. Contact Us

Questions about this Privacy Policy can be directed to privacy@synquor.com.